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Universal Credit

Helping someone claim

  1. How to use this section
  2. Getting help with an application
  3. Claimant circumstances
  4. Decisions, appeals and complaints

4. Decisions, appeals and complaints

Helping someone challenge a benefit decision (mandatory reconsideration)

Helping someone appeal to the Social Security and Child Support Tribunal

Helping someone complain about the service from the Department for Work and Pensions or from an organisation that provides its services

Guidance for DWP staff who make decisions about benefits, pensions and allowances

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